Refund policy

At Docorp LLC, we are committed to providing high-quality oral care products under the t-brush brand. If you are not completely satisfied with your purchase, we are here to assist you with our return policy.

Eligibility for Returns

• Time Frame: Returns are accepted within 30 days from the date of purchase.
• Condition: Products must be unused, unopened, and in their original packaging to qualify for a return.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

Due to hygiene and safety considerations, certain items cannot be returned:

• Used or opened products.
• Items not in their original condition or packaging.
• Products purchased on sale or with promotional discounts.

Return Process

1. Initiate a Return: Contact our customer service team at info@docorp.com within 30 days of your purchase to request a return authorization.
2. Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to proceed.
3. Shipping: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service to ensure the safe return of your product.
4. Inspection and Refund: Upon receipt of the returned item, we will inspect it to ensure it meets the return criteria. If approved, a refund will be processed to your original method of payment within 7 days.

Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process to receive a refund and place a new order for the desired item.

Damaged or Defective Products

If you receive a product that is damaged or defective, please contact our customer service team immediately at info@docorp.com. We will arrange for a replacement or refund as appropriate.

Contact Us

For any questions or assistance regarding returns, please reach out to our customer service team:

• Email: info@docorp.com
• Phone: +1 912 6011512
• Address: 7901 4th St N suite 300, St. Petersburg, FL 33702, USA

Please note that this return policy is subject to change without prior notice. It is advisable to review the policy periodically for any updates.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@docorp.com